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The transformation is remarkable: AI will soon assist 19 out of 20 customer interactions, fundamentally changing how we choose what to buy. Smart technologies are already reshaping decision-making moments – virtual assistants offer personalized style recommendations, while interactive displays help shoppers envision different outfit combinations. These AI-powered tools are proving particularly effective, with 83% of consumers willingly sharing data for more personalized shopping guidance.
The decision-making journey now seamlessly blends digital and physical experiences. In-store, connected mirrors let shoppers virtually try different sizes and styles, while smart kiosks remember preferences and past purchases to guide choices. This technology isn’t just about convenience – it’s about helping consumers make more confident decisions. The proof is in the numbers: 70% of shoppers appreciate this integrated approach to decision support.
Yet the human element remains crucial. Rather than replacing personal service, AI enhances the decision-making process by providing richer information and more tailored options, creating a shopping experience that’s both more informed and more intuitive.
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Image Credit: Shutterstcok
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