The Marsham Court Hotel sets a noteworthy example of how accessibility can transform hospitality into a more inclusive and customer-centric experience. The company boasts innovative features such as wheelchair-accessible rooms, user-friendly public spaces, and virtual tours tailored for disabled guests.

A key driver of the hotel’s strategy is its recognition of the Purple Pound — also known as the “disabled market.” By investing in features like the WelcoMe and Assist Me apps, which streamline communication and website accessibility, the Marsham Court Hotel addresses barriers often faced by disabled travelers. Its use of the AccessAble portal further underscores a holistic approach to inclusivity.

Beyond infrastructure, the Marsham Court Hotel places a strong emphasis on staff training, equipping employees with skills in disability awareness, mental health first aid, and customer service. This focus creates an empathetic and knowledgeable workforce.

Image Credit: Marsham Court Hotel