VoiceCare AI has emerged with a mission to streamline healthcare administration by automating back-office tasks and enhancing workforce efficiency. The startup’s flagship technology is called ‘Joy.’ This voice-based AI agent is designed to handle complex, nuanced conversations, such as insurance verifications, prior authorizations, and claims follow-ups. By automating these time-intensive processes, the platform aims to reduce the administrative burden on healthcare staff and allow them to dedicate more time to patient care. This approach addresses a significant pain point in the industry, where healthcare administration currently consumes 60% to 80% of healthcare professionals’ time.

VoiceCare AI has also announced a pilot collaboration with Mayo Clinic. The partnership focuses on areas like patient pre-authorization and benefit confirmations within neurology, pediatrics, and administrative support operations.

Image Credit: VoiceCare AI